We have outsourced our MIS. How do you find the job scope that I have prepared and what are the main things that I have missed out.
Main conclusion:
1) Ensure that the contract incorporated the job scope, KPI and competency requirement with the vendor
2) Communicate with users and get their feedback to fine tune the arrangement if need be
3) As an added value feature, suggest if the MIS vendor is willing to incorporate FAQ, helpdesk and user training for the benefit of both parties
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