Dear Andaman Staffs at Jaya One
Please be informed that Tier One will take over from Alphamatic with immediate effect.
As mentioned, Tier One shall be working on dual level of support ie
11) REMOTE via phone or temporary terminal access
22) ON SITE which is same day if call is logged from 9am to 11am and next business day if call is logged after 11am
Kindly follow the following procedures for MIS Support
11) PLEASE CALL TIER ONE AT THE FOLLOWING NUMBER
Call Centre: 603 7803 7501
Contact Person: Ms Kathleen
Email: kathleen@tierone.com.my
22) PLEASE STATE THE FOLLOWING
Name:
From: ANDAMAN JAYA ONE (Reference ID)
Telephone and Extension No:
Email address:
33) ONCE YOUR CALL IS LOGGED, THE MIS SUPPORT FROM TIER ONE WILL CALL YOU BACK WITHIN 30 MIN
44) Should you encounter problems with the service level, please email me
Thank you and please extend your cooperation to Tier One interimly. For those who are unable to attend the handover process, please check with the Jaya One Team
