We would like to introduce Tier One as the outsourcing vendor of Andaman
Group. Please be informed that Ms Kathleen shall be our helpdesk
administrator
Please be informed that Tier One shall be supporting our
1) Creation/deletion and maintenance of our WEBMAIL
2) Server support including remote access, anti virus and remote backup
3) Router/network for our Group including SPSP and MCM BP
Kindly be informed that the following are the procedures for SPSB and MCM BP
1) Creation of email: To email to Ms Kathleen by authorised person only Ms
Annie (HRA) upon full approval by the Head of Dept
2) Troubleshooting of Email: To email Ms Kathleen by respective email users
3) Troubleshooting of Server and Router: To email to Kathleen by respective
users
4) Hardware: To contact Desmond for local support. Desmond to advise Tier
One should it be out of his scope on the retainer basis as agreed
5) When in doubt, kindly contact Ms Kathleen.
Under no circumstances are any of the settings, user names or passwords of
any of our SERVER are to be altered and/or change and/or reset and/or shut
down with prior approval from myself
Kindly use the following procedures for MIS Support with TIER ONE
1) PLEASE CALL TIER ONE AT THE FOLLOWING NUMBER
Call Centre: 603 7803 7501
Contact Person: Ms Kathleen
Email: kathleen@tierone.com.my
2) PLEASE STATE THE FOLLOWING
Name:
From: ANDAMAN BATU PAHAT (Reference ID)
Telephone and Extension No:
Email address:
3) ONCE YOUR CALL IS LOGGED, THE MIS SUPPORT FROM TIER ONE WILL CALL YOU
BACK WITHIN 30 MIN
4) Should you encounter problems with the service level or require further
clarifications, please email me
Thank you and we hope to provide a better service level to you!
Alex Wong
Group GM
Corporate Services
