Dear Andaman Group Colleagues
Please find enclosed our rules and policy for MIS support service. Kindly disseminate the information to your subordinates accordingly
MIS Administrator: Ms Hajar
MIS Head: Alex Wong
1) Server Access
a. Requestor to send sms to 012398 3790 stating reason for access. Please provide name of requestor in the sms
b. MIS Head will approve and forward sms to Mr Michael of Tier One for authorisation of access
c. Tier One will log and monitor the access and changes if any
2) Remote Access, MIS Troubleshooting & Internet Line of Jaya One
a. Requestor to contact Kathleen of Tier One if there is any access complications. Mr Michael of Tier One shall be the person in charge for Remote Troubleshooting
b. Remote access is granted based on the list approved between Sales Admin and Accounts and Operations. Any changes to contact AW for authorisation
3) Request/Movement/ Purchase of MIS Assets and Master List
a. All MIS Asset movement shall be coordinated by Ms Hajar and updated into the master list by Tier One
b. All new users settings in Jaya One and Kota Damansara shall be done by Tier One
c. All users shall do the necessary back up and hand over to the replacement staffs or business unit
d. Upon users leaving, PCs and laptops shall be forwarded to Tier One through our MIS Administrator of which the machine will be formatted and lodged in the MIS Store.
e. Unless a replacement is confirmed, the unit shall be made available on a first come first serve basis to other business unit at an agreed disposed price between the Business Heads and Finance
f. All PC movement shall be coordinated by Ms Hajar and master list shall be updated by Tier One on monthly basis and provided to AG
g. Where purchase is required, all purchase shall be received by MIS Administrator and checked by Tier One for tagging and updating into the Master List prior to it being release to users
4) Creation/ Deletion of Email
a. Requestor shall be reviewed by HRA and MIS and approved by business Head
b. Upon approval, the approval form shall be forwarded to MIS Administrator
c. MIS Administrator will be writing to Tier One for creation (2 working days) and deletion of email on monthly basis on the 1st week of the following month
d. Tier One will email out to Hajar and Unit Head as confirmation of creation/deletion completed
